Payment is securely handled through the Amazon Marketplace. Shipping prices are listed on the Amazon webpage. Because we are an Amazon FBA seller, Amazon Prime members don't need to pay any shipping costs for regular delivery services. This can save you quite a bit of money!

Forge offers 100% money-back refunds on all of our products through Amazon. If you are not completely satisfied with our product, or just decide it's not for you, simply contact Amazon. Alternatively, you can contact us on the 'Contact' page of this website and we can provide a refund ourselves. Your money will be transferred back to the credit or debit card with which you made your purchase.

The lock will only open when the combination is correct. Please do not try to open the lock by force.

For security purposes, the lock does not allow you to reset your combination. Travel Sentry's recommendation to recover a forgotten combination is as follows:To recover your combination you will need some time and patience.Please try all of the possible combinations from 000-999 (000, 001, 002, 003 through to 999).You may think this will take a long time, but it should not take you more than 30 minutes and if the first digit of your forgotten code starts with a 0, 1, 2, or 3 then it will take significantly less than 30 minutes.Try it out, as this will save you from potentially having to buy a new lock.Note: as long as you have the current code, there is no limit to how often you can change it.